CANCELLATION & MODIFICATION
As we do our best to get your orders out to you as soon as we can, occasionally, an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed, so please select your items carefully.
These things happen! Please email us at firstname.lastname@example.org and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
REPLACEMENT & REFUND
At this time we do not offer Return in any case, we just offer replacement. If your item is deffective, you don't need to return the item and we will resend you a replacement for free.
Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
Significantly different from the description or sample shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display
To file a claim, please send us an email to email@example.com and include the following information (this is a must):
Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
Full delivery address
Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
For orders shipped to the wrong address due to a customer inputting the incorrect address:
- We are not responsible if your order gets delivered to the wrong address or returned to sender
- The customer must cover the cost of ordering replacement items
Thank you for considering gallatine.com and if you have any questions, please don't hesitate to contact us via: firstname.lastname@example.org
Customer service is our #1 priority and we will do whatever we can to take care of you.